Terms & Conditions

ROOMS

Payment: To Guarantee Your Reservation Credit card details will be taken at the time of booking and the first nights' room payment will be required. All remaining charges are to be settled on departure. On arrival, guests will be required to present the credit card they intend to use to settle their account. The credit card will be pre-authorised. We are unable to charge the card used to secure the booking in absence of the card and the card Holder upon departure.

Flexible Cancellation: Our flexible 24-hour cancellation policy means you can cancel at no charge, as long as you cancel by 3pm, 24 hours prior to arrival your deposit will be automatically refunded. If you cancel within 24 hours of arrival, we will charge you for each night booked. If we are able to re-sell the room, you will not be charged.

Special requirements: We have made provisions for guests with disabilities and would be happy to discuss your requirements on request. If you have special mobility needs, please ask for a room on the ground floor when you book. If you have hearing difficulties, let us know so that special arrangements can be made in the event of a fire alarm.

Arrival & Departure: Guests are requested to vacate their rooms by 12pm. Our priority is to have your room ready from 3pm. Should you wish to join us earlier, we will be delighted to store your luggage with the porter until the time that your bedrooms become available.

Smoking: In order to protect both our guests and staff from the dangers of second-hand smoking, The Mayfair Townhouse operates a fully "no smoking" policy. The restaurant, public areas, bar and all bedrooms are designated "No smoking" areas and should guests be found to smoke in these areas, a fine will be enforced. Outdoor facilities are provided.

SERVICE CHARGE

All accommodation bookings are subject to a 5% discretionary service charge whilst all other services are subject to a 12.5% discretionary service charge.